FX - Currency Conversion
- What is ecom currency conversion?
- How is the converted amount calculated?
- What exchange rate is used?
- Can the markup percentage change?
- What exchange rate is used for refunds?
- What am I charged when I issue a refund?
Online Businesses
- Can I manually integrate with my business with Super?
- What e-commerce plugins do you support?
- Can my customers pay over the phone?
- Does Super support recurring payments e.g. subscriptions
- Does my customer need to have the Super app to make a payment?
- How do I track and manage my payments?
Technical Support
- My account has been suspended, why?
- My customer has paid but payment has failed
- I need to update my bank account
- I need to process a refund but do not have sufficient funds
- I'm trying to manually integrate Super however, I'm having some trouble. Can someone please help?
- Can I manually integrate my business with Super?
General Business Questions
- How does Super work?
- What companies can integrate with Super?
- What are cash rewards?
- Can I sign up to Super if my business isn't registered in the UK?
- How easy is it to integrate?
- How do I track and manage my payments?
Payment Links
In-Person Payments
- Which QR code is best for my business?
- What’s the difference between a ‘Customisable Payment’ and a ‘Self-serve Payment’ QR code?
- How do I qualify for in-person payments?
- How frequently do payments settle?
- Does my customer need a mobile device to pay?
- I've tried processing a refund and it says there aren't enough funds in the account as it's paid out. What do I do?