You're receiving this message as all funds in your Modulr account have been
transferred to your business bank account.
To process a refund, you will need to top up your Modulr account with the relevant amount to proceed with the refund.
In the Super admin portal:
- Click on "Balances" in the left hand panel
- Under "Settlements" tap on "Top up balance"
- Follow the onscreen instructions
Once you've deposited funds into your Modulr account, head over to "Unallocated funds" in the left hand panel under Balances. Please note, it can take up to 1 hour for your account balance to update.
Here you can allocate the deposited funds to your Super account and process a refund. In the event you are notified that one of your customers has manually deposited funds into your account, you can either return the funds to your customer or allocate to your account if you're able to fulfil the order/service.
Should you have any questions or require more information, please do not hesitate to reach out to your account executive or our contact form where a member our Customer Support team will be more than happy to assist.